Going off the rails

At Libre Livre we are going off the rails. Or to be precise, we are getting more and more fed up with the poor service on Southern Rail, delays, cancellations and persistent failure to give passengers the information they need to plan their journeys during times of disruption. Other people must be getting fed up too, as on a train last week the ticket inspector was acccompanied by an armed policeman!

We firmly believe the responsibility for the service quality lies with management, and strange to say the contact details for the managers of Southern Rail are not that easy to come by. After some searching around, however, we did find the name and address of the Managing Director and here, as a service to our customers and others, it is:

Mr Chris Burchell,
MD, Southern Rail
Go-Ahead House,
26-28 Addiscombe Road,
Croydon CR9 5GA

tel 020 8929 8682
email chris.burchell@southernrailway.com